Thoughts and Musings

Out and about, building systems that delight.

The Kano Model: A Tried + True Prioritization Method

Mar 1, 2020

Not all user needs are equal.  Customers have different priorities and meanings attached to these needs, and as a product manager,  you need to understand this.  The Kano model can help. Kano Model is a tool team use to make product decisions. It enables better design and experience by prioritizing features based on their expected…

Read More

Product Management 101

May 1, 2019

“It is my strong belief, and the central concept driving this book, that behind every great product there is someone— usually someone behind the scenes, working tirelessly— who led the product team to combine technology and design to solve real customer problems in a way that met the needs of the business. These people usually…

Read More

Health + Wellness Product Management

Mar 1, 2019

“Medical care is largely shaped by guidelines, which are indexed to a population rather than an individual. And the evidence from clinical research is derived from populations that do not translate to the real world of persons. The life science industry has no motivation to design drugs or devices that are only effective, however striking,…

Read More

Design Thinking + Fresh Mind

Aug 21, 2018

People have long recognized the benefits of approaching tasks and experiences, regardless of expertise, with the mindset of a beginner – described by some as Beginner’s or Fresh Mind. This approach is characterized by being open and eager, with the absence of preconceived notions. Unfettered by bias and habit, Fresh Mind is fertile territory for…

Read More

UX Design for Voice

Apr 26, 2018

“There will be 1.8 billion unique active users of voice-enabled digital assistants worldwide by 2021.” The Digital Worlds Outlook outlines Stylus’ approach to tech-driven innovation as we move into the era of artificial intelligence – how is your experience keeping pace? “In other words, study the way we speak and write. Study user-centered design processes and learn how…

Read More

Guerrilla User Research

Apr 10, 2018

The purpose of conducting user research is to understand the needs and goals of your target audience, creating meaningful experiences and increasing value proposition of the product. There are many techniques for understanding users’ perceptions including card-sorting, contextual inquiries, focus groups, and surveys. User research usually involves ethnographic research, resonance testing, experience mapping and usability…

Read More

Traditional Usability is Outdated (and Lame)

Jan 10, 2018

By the time you launch, your experience should be FAR beyond “usable”. The word “usability” itself is losing importance. It requires too little from us. Let’s start with design patterns to cover the basics, and focus most of the time on the interactions that will make experiences feel more relevant, delightful  and memorable. If your…

Read More

Be Committed and Flexible

Nov 12, 2017

What great advice for any User Experience Architect, Interaction Designer, Project Manager, Visual Designer, Solution Architect… well, really, it’s great advice for all people in all walks of life.  As we build systems that help people do things in ways that delight them, we come up against lots of factors that are out of our…

Read More

Lean UCX Strategy… Worth It?

Sep 25, 2017

Creating systems that are simple and lean… is incredibly complicated. The essence/nature of User Centered Experience is Lean and Agile… the fusion of design, strategy and iterative exploration with the users and the business, means showing your messy work, even when you don’t want too… Feedback that you don’t want to hear and just-in-time course…

Read More