Thoughts and Musings
Out and about, building systems that delight.
The Kano Model: A Tried + True Prioritization Method
Not all user needs are equal. Customers have different priorities and meanings attached to these needs, and as a product manager, you need to understand this. The Kano model can help. Kano Model is a tool team use to make product decisions. It enables better design and experience by prioritizing features based on their expected…
Read More
Product Management 101
“It is my strong belief, and the central concept driving this book, that behind every great product there is someone— usually someone behind the scenes, working tirelessly— who led the product team to combine technology and design to solve real customer problems in a way that met the needs of the business. These people usually…
Read More
Health + Wellness Product Management
“Medical care is largely shaped by guidelines, which are indexed to a population rather than an individual. And the evidence from clinical research is derived from populations that do not translate to the real world of persons. The life science industry has no motivation to design drugs or devices that are only effective, however striking,…
Read More
Design Thinking + Fresh Mind
People have long recognized the benefits of approaching tasks and experiences, regardless of expertise, with the mindset of a beginner – described by some as Beginner’s or Fresh Mind. This approach is characterized by being open and eager, with the absence of preconceived notions. Unfettered by bias and habit, Fresh Mind is fertile territory for…
Read More
UX Design for Voice
“There will be 1.8 billion unique active users of voice-enabled digital assistants worldwide by 2021.” The Digital Worlds Outlook outlines Stylus’ approach to tech-driven innovation as we move into the era of artificial intelligence – how is your experience keeping pace? “In other words, study the way we speak and write. Study user-centered design processes and learn how…
Read More
Guerrilla User Research
The purpose of conducting user research is to understand the needs and goals of your target audience, creating meaningful experiences and increasing value proposition of the product. There are many techniques for understanding users’ perceptions including card-sorting, contextual inquiries, focus groups, and surveys. User research usually involves ethnographic research, resonance testing, experience mapping and usability…
Read More
Traditional Usability is Outdated (and Lame)
By the time you launch, your experience should be FAR beyond “usable”. The word “usability” itself is losing importance. It requires too little from us. Let’s start with design patterns to cover the basics, and focus most of the time on the interactions that will make experiences feel more relevant, delightful and memorable. If your…
Read More
Be Committed and Flexible
What great advice for any User Experience Architect, Interaction Designer, Project Manager, Visual Designer, Solution Architect… well, really, it’s great advice for all people in all walks of life. As we build systems that help people do things in ways that delight them, we come up against lots of factors that are out of our…
Read More
Lean UCX Strategy… Worth It?
Creating systems that are simple and lean… is incredibly complicated. The essence/nature of User Centered Experience is Lean and Agile… the fusion of design, strategy and iterative exploration with the users and the business, means showing your messy work, even when you don’t want too… Feedback that you don’t want to hear and just-in-time course…
Read More